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Good to know

Good to know

Information for your visit

FAQ & House Regulations

FAQ FOR VISITORS

WHICH EVENTS WILL RESUME?

  • You can find information on the current regulations governing visits to the venue in our requirements above.
     
  • Details on the types of events that may be held can be found in the FAQs for event organisers.
     

HOW DO I GET TO THE HISTORISCHE STADTHALLE?

  • You can get to the foyer via the main entrance or the Südstraße multi-storey car park. 
     
  • Hand sanitiser is available for use at the entrances and exits.
     
  • Signage serves to remind visitors to adhere to the hygiene rules.
     
  • Please follow the instructions of the service team. They will be delighted to help you if you should have any questions.
     
  • There will be no taxi-sharing service available.
     

IS BARRIER-FREE ACCESS STILL AVAILABLE? 

Yes. All the lifts are operational. You can get to the foyer from the Südstraße multi-storey car park in the usual way.
 


IS MOUTH AND NOSE PROTECTION OBLIGATORY? 

  • The wearing of an FFP2 mask or a medical mouth and nose protector is recommended.

  • We recommend using an FFP2 mask.

  • Please also observe the established etiquette for coughs and sneezes.
     


WILL THERE BE A CLOAKROOM SERVICE?

Yes. Please hand in jackets, bags that are larger than A4 in size, rucksacks, umbrellas, etc. at the cloakroom in the Wandelhalle. Cloakroom deposits cost € 1.50, bags/umbrellas, etc. an additional € 0.50. For safety reasons, coats and jackets as well as rucksacks and bags that are larger than A4 in size, may not be taken into the venue. Jackets or bags hung over the backs of chairs or left on the floor can cause obstructions on emergency escape routes.
 


ARE PROGRAMMES AND MERCHANDISE AVAILABLE TO PURCHASE?

Yes, we will be selling programmes and merchandise during our events.
 


WILL THERE BE INTERMISSIONS?

Yes.
 


WILL TOILETS BE AVAILABLE AS USUAL?

Yes.
 


ARE THERE EVENTS THAT INCLUDE FOOD?

Our catering services are once again operating as normal.
 


CAN I BUY TICKETS AT THE BOX OFFICE/ON THE NIGHT OR AT THE ADVANCE TICKET SALES POINT “DAS KARTENHAUS” IN THE HISTORISCHE STADTHALLE?

Yes, our daytime and evening box offices are open. “Das Kartenhaus” at the Historische Stadthalle will remain closed until further notice.
 



Should you have any further questions, please email or call us /on:
+49 202 245890
info(at)stadthalle.de


We look forward to you!

 

FAQ FOR EVENT ORGANISERS

WHAT EVENT FORMATS ARE POSSIBLE?

We are a venue for all event formats; detailed planning adheres to the official applicable regulations. We tailor our services to your specific requirements.

We are also an experienced partner for hybrid events. The pandemic has confronted us all with new challenges and given rise to innovative communication formats. We will support you in planning and implementing your digital live event. We will ensure perfect presentation, broadcasting technology and direction, no matter whether you are presenting content (PPT, films, etc.), live-streaming an event or hosting a virtual conference.

As ever, we are always at your disposal for any technical or organisational questions.

Just send us your enquiry or call us on:
+ 49 202 245890
 


IS BARRIER FREE ACCESS STILL AVAILABLE? 

We continue to provide barrier-free access to all rooms. The lifts are in operation. You can access the Wandelhalle from Parkhaus Südstraße as usual.
 


ARE MOUTH-NOSE PROTECTION AND SOCIAL DISTANCING OBLIGATORY?

  • The wearing of an FFP2 mask or a medical mouth and nose protector is recommended.
     
  • Our staff will continue to wear medical-grade face coverings during all events.
     
  • Regular disinfecting of hands is of equal importance, to which we pay particular attention. Hand sanitisers are available for use throughout the Historische Stadthalle.
     
  • Signage serves to remind visitors to adhere to the hygiene rules.
     
  • Social distancing rules (1.5 m) between people must be adhered to.
     

WILL THERE BE A CLOAKROOM SERVICE?

Yes. Please hand in jackets, bags that are larger than A4 in size, rucksacks, umbrellas, etc. at the cloakroom in the Wandelhalle. Cloakroom deposits cost € 1.50, bags/umbrellas, etc. an additional € 0.50. For safety reasons, coats and jackets as well as rucksacks and bags that are larger than A4 in size, may not be taken into the venue. Jackets or bags hung over the backs of chairs or left on the floor can cause obstructions on emergency escape routes.
 


WHAT ARE THE ARRANGEMENTS FOR ACCESS TO TOILETS? 

The toilets are freely accessible.
 


WHAT CLEANING PROCESS IS USED IN THE HISTORISCHE STADTHALLE?

Our cleaning staff are working to an increased cleaning timetable – not only in the toilet area, but also on disinfecting other surfaces (banisters, handrails, door handles) and in the catering area. Disinfectant dispensers are available throughout the building.

Instead of cleaning with traditional cleaning products, we use a chemical-free ozone cleaning device by Tersano. This appliance infuses tap water with atmospheric oxygen to create active oxygen. The resulting acqueous ozone cleans 99.9% of dirt, germs and viruses from surfaces.
 


    HOW DOES THE AIR CONDITIONING IN THE GROSER SAAL WORK?

    The ventilation system is operated solely with fresh air and has an output capacity of 40,000 m3/h. To ventilate the room, fresh air is sucked in from the park behind the Stadthalle, cleaned using three filters and then heated, cooled, humidified or de-humidified depending on requirements. The thus prepared air is then once again filtered by outlets concealed in the wooden panelling of the room and delivered into the room with little pressure along almost the entire length of the walls. As this inlet air is generally cooler than the air warmed in the room, this creates an upward air flow in the room which carries potentially contaminated aerosoles up towards the ceiling. The ceiling contains air outlets, concealed in the gilded stucco work. An air intake and exhaust unit sucks the air in through these openings and transports it outside.
     


      IS IT POSSIBLE TO HOLD EVENTS THAT INCLUDE FOOD?

      Working together with Culinaria Wuppertal, we offer bespoke catering services tailored to your specific event format and in line with the official infection control regulations.
       


      MAY I SELL TICKETS THROUGH THE BOX OFFICE/ON THE NIGHT AT THE HISTORISCHE STADTHALLE?

      Yes, our daytime and evening box offices are open
       



      Should you have any further questions, please email or call us on:
      +49 202 245890
      info(at)stadthalle.de


      We are here for you and look forward to you.

       

      House Regulations

      HOUSE REGULATIONS Version dated May 2024


      The house regulations govern the rights and obligations of visitors during their time on the premises and in the event venues and areas of the Historische Stadthalle Wuppertal (hereinafter also referred to as ‘place of assembly’). The relevant event organiser and the Historische Stadthalle Wuppertal GmbH as operator monitor the observance of these obligations by event visitors.
      Visitors may only stay in the place of assembly during public events for which tickets are sold if they have a valid entry ticket. Guests of the event organiser are also permitted to stay. Visitors are required to take the seat indicated on the entry ticket for the relevant event and may only use the entrances allocated for this purpose. The ticket becomes invalid when visitors leave the place of assembly.
      All the fittings and furnishings at the place of assembly must be treated with due care and respect. Everyone at the place of assembly must conduct themselves in such a way as not to injure, endanger, hinder or inconvenience others more than is unavoidable under the circumstances. Smoking is prohibited throughout the place of assembly. The same applies for electronic cigarettes. The consumption of cannabis in any form is prohibited in the event venue, including all designated smoking areas.
      For security reasons, rooms, parts of the building and open-air spaces may be closed off and visitors may be required to vacate them. Anyone who is present at the place of assembly and on the premises must immediately follow relevant instructions and leave the place of assembly without delay should an evacuation order be issued.
      Cloakroom items, bag and body checks: For safety reasons, visitors may be prohibited from bringing bags and backpacks into the place of assembly and may also be required to check bags, backpacks and other items into the cloakroom for the customary fee. If no exclusions are in place, visitors must expect to undergo bag and body checks and also accept that the content of receptacles, coats, jackets and shawls may be checked. Visitors who refuse to have items secured by the inspection or security team that might pose a threat to the event or other visitors will be excluded from the event. Any visitor thus excluded is not entitled to a refund of the entry fee.
      The Historische Stadthalle assumes no liability for valuables, money, keys left in bags, backpacks or clothing checked into the cloakroom!
      Anyone noticeably and severely under the influence of alcohol or drugs will be excluded from the event and must leave the place of assembly. Any visitor thus excluded is not entitled to a refund of the entry fee. The provisions of the German Act for the protection of minors apply. Special provisions shall only apply following the express posting of notices at the box offices and entrance areas.
      It is prohibited to bring any of the following items onto the premises:
      • weapons or dangerous objects as well as objects that may be used as missiles and could injure people
      • aerosol spray cans, caustic or staining substances, or pressurised containers for highly flammable or toxic gases, with the exception of regular pocket lighters and hairspray
      • containers made of material that is fragile or may shatter
      • fireworks, rockets, Bengal Lights, smoke powder, flares and other pyrotechnical items
      • mechanical or electric sound generators
      • any food and drink not purchased on site
      • animals (with the exception of guide and assistance dogs and service dogs)
      • racist, xenophobic or radical propaganda material
      • sound- or video-recording devices for commercial use
      Late admittance/re-admittance into the auditorium: For security reasons and in the interests of the artists and other visitors, visitors can on principle only be admitted/re-admitted to the auditorium (after leaving the auditorium during the performance) during a performance interval and without any entitlement to the seat number indicated on the purchased ticket. Only in exceptional circumstances, e.g. during performances with no intervals, can visitors be admitted after a performance has started, at a suitable point in time determined by the artistic director.
      Minors under the age of 14 will be admitted only when accompanied by an adult. Any exceptions to this rule will be announced separately. Young people over the age of 14 have the same unrestricted access as adults. Event-specific special regulations, e.g. ‘for trade visitors only’, remain unaffected.
      Right to one’s own image: If employees of the operator, the organiser or companies commissioned by the operator or organiser take photos or make film and/or video recordings to report on the event, they must not be obstructed or in any way compromised. Anyone entering or spending time in the place of assembly is hereby made aware through the present House Regulations of the performance of such recording work in the place of assembly. Recordings of participants and visitors at events may be published in accordance with paragraph 23 of the German Act on the Protection of the Copyright in Works of Art and Photographs (KunstUrhG).
      Volume levels at music events: Visitors are reminded that some events in the auditorium may reach noise levels that can contribute to long-term hearing impairment. To reduce the risk of hearing damage, we highly recommend the use of hearing-protection aids. In the case of such events, the organiser will make visitors aware of the attendant risks in the entrance area of the place of assembly and will, on request, provide them with hearing-protection plugs free of charge. The German noise abatement regulation TA Lärm (Protection of Neighbours), the regulation of the German Social Accident Insurance DGUV V3 (Protection of Employees) and DIN 15905 part 5 (Protection of the Audience) shall apply.
      Exclusion orders apply to all current and future events held within the place of assembly. To apply for the lifting of an exclusion order, application must be made in writing citing the grounds. A decision will be made within three (3) months.


      2024-05-14 Managing Director Silke Asbeck

      House Regulations

      Accessibility

      It goes without saying that the Historische Stadthalle is equipped to provide access for disabled people.

      Wheelchair ramps and lifts (with announcement)
      will provide you with easy access to all rooms.

      Parking spaces for disabled people
      are available both in the multi-storey car park and in the Südstrasse car park.

      Toilets for disabled people
      can be found on the ground floor (to the right of the main entrance) at the eastern end of the foyer. They are clearly signposted.

      A wheelchair
      is available in the building.

      An unlimited number of wheelchair places
      is available in the Großer Saal

      OUR CONCIERGE, FOYER TEAM AND CULINARIA STAFF ARE HAPPY TO HELP SHOULD YOU NEED ASSISTANCE AT ANY TIME.

      Parking flat day rate

      Make use of our flat day rate for parking. It only costs 4 euros. One useful tip: you can pay at the pay stations in the multi-storey car park itself or in the stairwell either when you return to your vehicle or in advance of attending events. That will save you time waiting at the pay stations after the end of events.

      Route map & parking

      Break-time catering

      Enjoy every minute of your visit – order your drinks and snacks online before the event and say goodbye to annoying queues!

      With us, your break stays stress-free and full of enjoyment.

       

      Order now